Refund & Returns Policy

Return Policy

Ice Kream Return and Refund Policy – Hassle-Free Returns, Clear Guidelines

Customer Satisfaction | Easy | Secure Refunds

Our Commitment to You

At Ice Kream, we stand behind the quality of every product we sell. Your satisfaction is our priority, and if your order doesn’t arrive as expected, is damaged, or is incorrect, we’ve made our Return and Refund Policy simple, transparent, and customer-focused.

Our goal is to make sure you feel confident shopping with us, every time.

Eligibility for Returns & Refunds

You may be eligible for a return, replacement, or refund if:

• You received the wrong product – We’ll send the correct item at no extra cost.

• Your item arrived damaged or defective – We’ll replace it promptly or issue a refund.

• Your order was missing items – We’ll ship the missing products or credit you accordingly.

• Your package never arrived – We’ll do our best to help you locate it.

Please note: Due to the nature of hemp-derived products, we cannot accept returns on opened or used items.

Timeframe for Requests

• You must contact us within 7 days of receiving your order for any refund or replacement request.

• For packages that never arrive, contact us within 14 days of the estimated delivery date.

How to Start a Return or Refund

1. Contact Our Support Team – Email us at support@IceKreamShop.com with your order number.

2. Provide Proof – Include photos of the product, packaging, and shipping label if applicable.

3. Get Approval – Our team will confirm eligibility and provide next steps for replacement processing.

Refund Process

• Refunds are issued to your original payment method within 5–10 business days after approval.

• If you opt for a replacement, we’ll ship it at no cost as soon as your request is processed.

• Store credit may be issued for faster resolution in certain cases.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Opened or partially used consumable products

• Sale or clearance items

• Orders where incorrect addresses were provided by the customer

Our Quality & Satisfaction Guarantee

Every Ice Kream product is third-party lab tested for potency and compliance. While we take every measure to ensure accuracy and quality, we understand that issues can happen—and we’re here to make them right.

Important Return Policy Notice

Ice Kream does not offer returns for any reason once an order has been placed. Once you place your order, it is immediately prepared for shipment.

DO NOT send any products back to us. Any packages sent back will be refused and returned to sender.

Ice Kream does not offer refunds on any orders after they have shipped. In the event that a product is damaged or faulty, Ice Kream may consider offering a replacement at its sole discretion.

Order Verification & Replacement Policy

Ice Kream photographs every order prior to shipment. If you receive incorrect product(s) or flower in poor condition, Ice Kream may offer a replacement only after sufficient photographic evidence is provided.

If Ice Kream confirms an internal error, we will re-ship replacement product(s) free of charge.

🚫 **UNDER NO CIRCUMSTANCES SHOULD YOU SEND PACKAGES BACK TO US.

ALL RETURNED PACKAGES WILL BE REFUSED AND RETURNED TO SENDER.**